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General Information

Province
Guangdong
City
Guangzhou
Business Unit
OTIS Elevator (China) Co., Ltd.
Job Type
Experienced Hire
Job Function
Field Operations

Description & Requirements

Job responsibilities:

  • Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
  • Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
  • Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
  • Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
  • Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
  • Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
  • Coach and develop a team of diverse employees to become a professional and high performing team.
  • Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
  • Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

  • Bachelor’s degree in engineering or a related discipline
  • At least 12 years’ relevant working experience in the lift industry with 6 years’ leadership experience
  • A Registered Lift/Escalator Engineer preferred
  • Strong leadership skill with ability to develop and lead a diverse team
  • Passionate in driving continuous improvement and taking up new challenges
  • Strong customer-centric mindset and business acumen
  • Able to cope with pressure with excellent influencing skill
  • Proven technical knowledge and skill with strong problem-solving skill
  • Proficient in both written and spoken English, Cantonese, and Mandarin
  • Candidate with less experience could be considered for Manager, Service Field