OTIS

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
• Coach and develop a team of diverse employees to become a professional and high performing team.
• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline
• At least 12 years’ relevant working experience in the lift industry with 6 years’ leadership experience
• A Registered Lift/Escalator Engineer preferred
• Strong leadership skill with ability to develop and lead a diverse team
• Passionate in driving continuous improvement and taking up new challenges
• Strong customer-centric mindset and business acumen
• Able to cope with pressure with excellent influencing skill
• Proven technical knowledge and skill with strong problem-solving skill
• Proficient in both written and spoken English, Cantonese, and Mandarin
• Candidate with less experience could be considered for Manager, Service Field