OTIS

Job Role:

• Based on strong remote Lift & Escalator technical support experience and IoT Technical Data (OtisONE) to conduct daily callback root cause analysis and provide corrective and preventive solutions.
• Analyze collected data and find co-relation among different set of data to advice larger scale technical solutions to field operations, create logic for rule based automation.
• Make use of IoT (OtisONE) to improve field productivity, support quality improvements, safety and enhance operational efficiencies for all Service Branches.
• Based on IoT and different technical data to identify potential risks, conduct root cause analysis and recommend long term solutions to enhance product liability.
• Provide technical solutions to field teams and recommend constructive solutions to resolve technical challenges through historic event patterns and corresponding solutions.
• Formulate and drive quality improvement actions, conduct trial tests and feasibility studies for technical solutions.
• Prepare finding reports for management review and establish templates for Branch regular reporting purpose.
• Formulate and execute regular training to field teams on IoT applications.

Requirements:

• Degree holder.
• Experience in elevator maintenance with sound remote Lift & Escalator technical support experience preferred.
• Solid OTIS elevator technical knowledge but not limited to controller and drive events a strong advantage.
• Strong communication and interpersonal skills to work with all level staff.
• Creative, open-minded, good at teamwork, customer oriented.
• Excellent planning skills and execution.  
• Good in both written and spoken English & Chinese.